Alfaship Shipping Agency is an experienced agency offering shoreside and port services to the Cruise Industry.
The Company relies on Cruise specialists with more than 10 years of experience in this special and delicate activity, working with the leading Cruise Companies with the excellence of behaviour, such as Costa Crociere, AIDA Cruises, Norwegian Cruise Line, Carnival Cruise Line, Windstar, Seven Seas Cruises, Hurtigruten.
With a wide knowledge in turnaround and transit calls, groundhandling services, a 24/7 service, a first class customer care, a can-do attitude at all times and a large network of offices and agencies in West Med, Mid Atlantic, Alfaship is today a leader as Port Agency.
Services Alfaship offers to cruise vessels:
Being the Cruise Line Representative and the first responsible for ships’ safe and efficient operations, including Guests operations, navigation, crew management and ensuring that the vessel complies with local and international laws, as well as company and flag state policies;
Being all persons on board, including passengers, crew, other shipboard staff members, under the captain's authority and his or her ultimate responsibility, Alfaship will maintain a constant communication with ship’s Captain, and will provide maximum support and cooperation before, during and after ship’s call.
Alfaship cares berthing reservation, administrative and technical organization of ship’s call, clearance formalities with local Authorities and provides information of the berthing and weather conditions, with a dynamic and permanent communication with Pilots, Linesmen and Tugboats Company.
Because what matters are the moments,
Because unique moments remain in our memory, Because everything is in the detail,
Alfaship provides a human services response with an effective and compassionate support to Guests at any time for any assistance request during their port stay and cruise.
Alfaship provides full assistance to carry out out Crew change, and unexpected dis/embarkation, with a wide range of services reservation and hotel
booking, ground transportation, visa formalities) and necessary guiding information to make crew port stay easier.
Port agents play an essential role providing support to Guests and Crew in every day emergencies and in the aftermatch of a crisis.
Alfaship care awareness manual uses a practical approach aimed at empowering first responders in business and industry to support individuals facing traumatic situations (medical visits, hospitalisation and repatriation formalities, etc.).
With greater awareness and basic skills, agents and representatives can make a tremendous difference in how Guests, Crew and their loved ones recover from their experience.
Alfaship cares the technical side of a cruise, such as bunker, spare parts reception, clearance and delivery, storing and provisioning, residues removal; and guarantee the maximum cooperation with Environmental division to maintain Cruise Line and Port sustainability standards .
TECHNICAL & SUSTAINABILITY
Alfaship has qualified staff capable to provide smooth and profitable cooperation
Full range of Husbandry services
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